Support – Crackpot Assembly https://crackpotassembly.com Modular Dungeons for the Discerning Nerd Wed, 24 Jul 2024 13:53:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://crackpotassembly.com/wp-content/uploads/2023/12/cropped-Favicon-1-32x32.png Support – Crackpot Assembly https://crackpotassembly.com 32 32 What happens if my slicing software tells me there’s an error with the model? https://crackpotassembly.com/faqs/how-quickly-can-i-get-customer-support/ Fri, 27 May 2022 10:54:57 +0000 https://neftron-wp.themetags.com/?post_type=neftron_faq&p=925 Every Element in the library has been tested for its 3d printing integrity. I use a Blender Addon that assesses each mesh, and I’ve run this on every Element before uploading them to the website.

That being said, once the Elements are combined in the Builder, and once they get exported there are going to be rare occasions when Slicing software perceives an error.

In my experience these errors have never stopped my printer from producing a clean print.

Rest assured that we’re looking into what we can do during the export process to remove errors altogether.

]]> What if I need hands-on help? https://crackpotassembly.com/faqs/what-if-i-need-hands-on-help/ Fri, 27 May 2022 10:50:27 +0000 https://neftron-wp.themetags.com/?post_type=neftron_faq&p=922 There are quite a few nuances to the way the Builder Tool works, and I’m fully aware that the videos and documentation I’ve provided may not be sufficient for everyone.

If you find that that’s the case I’m happy to show you the ropes through a virtual meeting (Discord, Zoom, etc). Additionally, it’d probably be a good idea if I were to schedule group calls where people can join in and ask questions, I can demo my workflow, and explain things.

Ideally everything would be so intuitive that this wouldn’t be required, but we’re not there yet. That’s one of the main purposes for Early Access; to establish how to make the experience as easy and intuitive as possible.

]]> Customer Support is Available ? https://crackpotassembly.com/faqs/customer-support-is-available-3/ Tue, 10 May 2022 16:08:56 +0000 https://neftron-wp.themetags.com/?post_type=neftron_faq&p=421 For the time being I’m all there is for Customer Support; hope to grow that number in the future of course.

I think a lot of questions will be answered if you first go through the How to Get Started section, and watch the videos and read the Quick Reference Guide.
If that doesn’t do the trick however, by all means you can reach out to me directly and I’ll help out however I can.

email: support@crackpotassembly.com

There’s also a #support channel in Discord

discord: https://discord.gg/Qz9FhgYrFc

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